Support Engineer 2

The ClientWorks Product Delivery team is seeking a Support Engineer 2 to support Oracle Health (Millennium)products through system\software configuration for the Oracle Health Multi-Tenant customer base. In this role, you will serve as a primary point of contact for ClientWorks Product Managers, responding to system\software configuration change requests for current and future state product needs, collaborating with internal teams to address customer configuration needs and maintain accurate documentation. You will also contribute to AI-enabled operational efficiency by identifying repetitive activities, using approved automation tools and AI assistance, and supporting improvements that reduce manual configuration effort and help the team scale.

Responsibilities

Key responsibilities:

• Serve as a primary contact to support ClientWorks Product Managers, triaging and configuring system\software requests.

• Independently configure, validate, and document approved system\software configuration changes for assigned Oracle Health (Millennium) products. 

• Collaborate with internal teams to investigate and resolve configuration-related requests across our supported Multi-Tenant customer and internal Sales domains.

• Support domain access activities for internal stakeholders. 

• Maintain complete Jira records, configuration documentation, and reusable guides for common requests.
• Use SQL and advanced Microsoft Excel capabilities to support data analysis, configuration validation, and operational reporting.
• Identify opportunities to automate manual configuration activities and contribute to workflow improvements using approved tooling and AI assistance.
• Communicate request status, dependencies, and issues clearly; prioritize competing requests and escalate when necessary.
• Participate in Agile team activities, knowledge sharing, and continuous process improvement.

Required qualifications:

• In depth configuration experience using Oracle Health (Millennium) products.

• At least three years of relevant experience in service management and change management.

• Familiarity with AI tools and practical experience applying them responsibly to improve productivity and streamline routine tasks.

• Strong SQL skills and advanced Microsoft Excel proficiency.

• Experience using Jira to track, prioritize, and document requests.

• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work independently on assigned requests, manage competing priorities, and collaborate effectively with internal stakeholders.
• Ability to identify repetitive work and contribute to automation and process improvement.
• Availability to work the required shift of 3:30 PM IST to 12:30 AM IST the following day.

Preferred qualifications:

• Oracle Health (Millennium) Pharmacy product configuration experience.

• Experience with automation scripting or tools used to streamline configuration and support activities.

• Familiarity with Agile methodologies and responsible use of AI-assisted productivity tools.

About the company

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.