Manager, Data Center Support Services

This Manager (M2) position serves as the Manager of Technical Writing, leading the team that develops and maintains procedures, work instructions, reference materials, and related guidance supporting data center operations.

The manager translates approved documentation priorities into team work plans, balances writer capacity, and ensures consistent editorial quality and timely delivery. The role coordinates research, technical review, approval, and publication with subject-matter experts and accountable operational owners. Writers research and communicate technical information, while qualified technical owners validate the underlying requirements.

Responsibilities

Responsibilities

• Manage the technical writing team’s delivery of assigned documentation priorities. Define scope, intended audience, success criteria, milestones, deliverables, and acceptance criteria with documentation and operational owners.

• Build and maintain team work plans, assignments, capacity estimates, and reporting cadences across concurrent documentation efforts. Make priority tradeoffs and the impact of new requests visible.

• Apply established documentation standards, templates, terminology, editorial practices, and review processes to improve consistency, quality, and accountability.

• Ensure writers research existing procedures, equipment manuals, and approved technical references before escalating unanswered questions. Maintain traceability between documented instructions and supporting sources.

• Coordinate work with operations, engineering, facilities, and other subject-matter experts to obtain required inputs and reviews. Ensure technical questions, conflicting instructions, and unsupported values are resolved by qualified technical owners before publication.

• Review documents for clarity, completeness, sequence, consistency, and usability. Ensure prerequisites, responsibilities, references, and applicable safety information are included and validated by the appropriate reviewers.

• Coordinate document approval, version control, publication, revision history, and retirement through established document-control processes. Ensure users can identify and locate the current approved version.

• Identify dependencies, delivery risks, overdue reviews, and missing inputs. Develop practical mitigation plans, track actions to closure, and escalate decisions beyond the team’s authority with options and a recommendation.

• Review documentation needs with operational and procedure owners when equipment, processes, or operating standards change. Coordinate revisions and communicate changes to affected stakeholders.

• Coach and develop writers through clear goals, regular feedback, editorial reviews, and development plans. Evaluate progress and provide input into hiring, performance, and promotion decisions.

• Track and report documentation delivery, backlog age, review turnaround, rework, and user feedback. Use findings and lessons learned to improve team processes and documentation quality.

Preferred Background

• Substantial experience in technical writing, operational documentation, procedure development, or a closely related discipline.

• Demonstrated ability to develop and edit clear procedural content for readers performing complex technical or operational work.

• Experience managing documentation through research, drafting, technical review, approval, publication, and revision.

• Strong editorial judgment, including identifying missing steps, inconsistent terminology, ambiguous instructions, and gaps in supporting evidence.

• Experience coordinating subject-matter experts and operational owners to resolve technical questions and review delays while preserving clear approval responsibilities.

• Experience documenting data center operations, facilities systems, maintenance activities, or other complex operational processes; familiarity with standard operating procedures, methods of procedure, and preventive maintenance instructions.

• Experience with SharePoint or another controlled document repository and tools for tracking assignments, reviews, and approvals.

• Experience leading work through others, balancing assignments, reviewing deliverables, and coaching colleagues. Prior formal people-management experience is welcome but is not required.

Qualifications

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $102,300 to $209,500 per annum. May be eligible for bonus and equity.


Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

About the company

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.